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Comprehensive in-house and Remote Support


 

Emica's IT section is a leading IT services provider & custom software development company. We offer full cycle custom software development services, from product idea, offshore software development to outsourcing support & enhancement. Emica employs a knowledgeable group of software developers coming from different backgrounds. We are able to balance product development efforts & project duration to your business needs.


We offer flexible and negotiable fee rates for first time clients.

Call our hotline NOW:

FREE PHONE: 

0800 0787256


Application Services
Software Application Services 

Our team develops smart, dynamic and secure software applications which meet the ever changing needs of the business world. We go to great efforts to ensure that all applications are extendable; we do this because we understand that the demands of consumers, technology, and the regulatory environment are all constantly changing.

One of our unique competencies is our ability to acknowledge your business requirements and build a technical solution, which fulfills your current & future needs.

Our software application services include:

. New Application Development

. Open Source Integration

. Reengineering and Migration

. Intranet/Extranet Development 

Our software development team consists of professional interface designers, usability experts and software engineers. No matter the size of your firm, we guarantee a functional solution, scalable for your operations.

Offshore Development Solutions

We offer various offshore relationship models for IT software & web development companies to start and build a strategic outsourcing partnership. The engagement models are based on your individual needs. These models may be:

. Offshore Team of Software Developers or IT Experts from different Domains

. Offshore Dedicated Development Center

. Formation of your own software company / subsidiary in Pakistan

All the resources work directly under your control and command. Emica is committed in building lasting partnerships with its clients to ensure satisfaction and measurable business results.

Offshore Guarantees:

. Premium Quality

. Affordable Cost

. 24/7 Service

. Access to Critical Technology Skills
 

Offshore Outsourcing
 
BPO & IT Enabled Services: 

Emica is a place which can look after your all outsourcing needs whether its a Customer Relationship Management (CRM), Back Office Operations, Revenue Accounting, Data Entry, Data Conversion , Finance & Accounting, HR Services, Transcription, Translation Services, Content Development, Animation, Remote Education, Data Search, Market Research, Network Management and Consultancy Services.

Our South Asia team is well positioned to derive benefits from the ITES market and become a key hub for these services. The regions strengths in the form of low staff costs, a large pool of skilled, English speaking workforce, conducive policy environment and Government support has made the area a popular choice for customers seeking outsourced services.

Data entry & Data Conversion:

We have experienced people endowed with speed and accuracy required to deliver these services. Be it simple data entry in the given forms or software or analysis & calculation of given data and subsequent entry or conversion of .jpg, .tiff etc. files to .doc or .pdf - we can do it all.

Call Center & Customer Support Services:

Customer Loyalty Programs

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

Service Example:

Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services

Our technical support offerings include round-the-clock technical support and problem resolution for customers and (computer hardware, software, peripherals and Internet infrastructure manufacturing) companies. These include installation and product support, up & running support, troubleshooting and Usage support.

Service Example:

Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promote and cross sell to an existing customer base or to complete the sales process online.

Service Example:

Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

Internet / Online / Web Services:

Internet Search
Product Research
Market Research
Survey, Analysis
Web and Mailing list research etc
Online Publishing Formats
Web Site Hosting
Web Site Design
Web Site Development
Web Portal Management
Search Engine Optimization

Graphics Services:

Multimedia Presentations
CBT Development
Image Editing
2D-3D Animation
Video Conversion
Video Editing
Video Post Production

CAD & Allied Services:

We specialize in conversion of raster images to vector drawings in various CAD formats (.dwg, .dwf etc.) at competitive rates and within stipulated time. Accuracy is our forte. We can digitize complex mechanical, electrical and architectural drawings.
 
Emica Design Studio
 

Emica provides services in Website Designing, Graphic Designing, Logo Designing, Brochure Designing and 2-D/ 3-D Animation.

Print Design:

Magazine advertisements, brochures, posters, flyers, stationery, business cards, newsletters and point of purchase (POP) / point of sale displays

Illustration and Package Design:

Unique drawings, illustrations, and symbols, and icons for print advertising, web advertising, packaging, and other promotional materials.

Photo Scanning and Retouching:

Custom photo scanning and retouching for all of your print advertising, web advertising, and other promotional materials.

Graphic File Conversion:

Would you like to convert your print catalog into an informational or e-commerce web site? We can take your existing files used in your print catalog and convert the graphic images to fast loading quality web images, formatted specifically for the internet.

Website Graphics:

Graphic images used in website design are specifically formatted for the internet and designed for visual impact. Some website graphics may include photos, Flash animation, illustration, and other forms of media.

Quality Assurance
 
Software Quality Assurance & Testing Services 

Emica offers offshore software testing services. Our dedicated team of skilled software testers, provides a full range of quality assurance services (QA), including software quality consulting, test planning, test execution and reporting, control of software development processes.

We follow Software Quality Assurance (SQA) methods that adhere to the quality assurance at every phase of Software Development Life Cycle. A quality control checklist is developed for all phases of Development. We aim to provide quality and consistent results through automated process that have been tested over time.

We are able to test software product user-friendliness, stability, security, its adherence to functional and performance requirements.

Our QA services encompass:

Analysis of

Software Requirements / System Specifications / Project Plan / Software Architecture / Databases Structure

Software Testing

Functional Testing / Regression Testing / Performance Testing / Configuration Testing / Installation Testing / Code Inspections

Usability Testing

GUI Testing / Design Review
 
Knowledge Center
Project Management
Project Management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives. A project is a finite endeavor-having specific start and completion dates-undertaken to create a unique product or service which brings about beneficial change or added value.
 
Quality Assurance
Software quality assurance (SQA) consists of a means of monitoring the software engineering processes and methods used to ensure quality. It does this by means of audits of the quality management system under which the software system is created.
 
Business Process Outsourcing
Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success.
 
Search Engine Optimization
Search engine optimization (SEO) is the process of improving the volume and quality of traffic to a web site from search engines via "natural" ("organic" or "algorithmic") search results for targeted keywords. Usually, the earlier a site is presented in the search results or the higher it "ranks", the more searchers will visit that site.
 
3D Computer Graphics
 
3D computer graphics (in contrast to 2D computer graphics) are graphics that use a three-dimensional representation of geometric data that is stored in the computer for the purposes of performing calculations and rendering 2D images. Such images may be for later display or for real-time viewing.
 
Comprehensive in-house and Remote Support